VMK Contact Us

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Accessibility

"Contact Us" is an essential part of the virtual magic community. Here, you can report problems, get feedback, and even enter a trivia contest for the chance to win a cool prizes. To access the contact us page, you must go to www.vmk.com. This is the VMK homepage and it provides access to all virtual magic kingdom related information and events. To find the "Contact Us" button, first scroll down to the bottom of the screen. You will see a variety of different selections to choose from. Locate the "Contact Us" button and click on it, a new window should appear.

First you must let the Virtual Magic Kingdom staff know whether you are a parent/guardian of a player or the actual player. Select the correct option and then click "Next" to continue. If you choose parent, a screen appears that prompts you to enter your problem. For parents that know their children's account information, VMK requests that the "player" option be selected. Selecting player takes you to another screen which allows you to enter your information.

On the account information screen you need to fill in your log-in details. This information is needed so the virtual magic kingdom staff knows what player they are dealing with and confirm that it is your account. First type in your username. This is the same one you use to log-in to start playing VMK. Next, enter the birth date you supplied when you first joined the virtual magic kingdom. Once all of this information is entered, click next. You are now onto the main virtual magic kingdom contact us screen which is your major tool the magic kingdom.

Options

With your cursor, click the drop down menu, and see all of the options you can choose from. Select the Option that best fits the reason you are using Contact Us. Contact Us Options pertain to a variety of aspects of the game.

The current list of options are as follows:


Still uncertain about which Option is appropriate for your issue? See below for detailed explanations of how each Option can be used.

Why is VMK closing?

This section was added in response to the announcement that VMK would be closing it's gates at the end of 21 May 2008. Here Contact Us gives players a place to give feedback as the section states "If you have any questions, comments, or concerns regarding VMK closing, please send us your comments here. Thank you."


I can’t enter the kingdom

This Option is useful if you are having difficulty logging onto VMK. VMK players understand that at any given moment during your time in VMK, technical issues may arise. When these problem affect your ability to enter and begin playing VMK, this option can be used. There are a wide variety of problems that can occur with log-in. One example where using this Contact Us Option would be a good idea is in the case of a player getting sent back to the log-in page despite typing in a "correct" username and password. VMK Staff should be able to help sort out this issue when you share with them your problem though this option. When you write to VMK Staff, make sure you are specific about the type of problem you are experiencing. By providing accurate and to the point information, VMK Staff can better understand your issue.

When you choose this option you will be asked the following:

What happens after you login
  • I see a black screen
  • I see strange content
  • Nothing happens
  • Something else happens

Based on your selection, VMK provides players with advice.


Problem: I see a black screen
VMK Advice: Re-install Shockwave
You need to download the latest version of Shockwave before you can explore VMK. You might already have the Shockwave Player — it's used to view lots of interactive stuff on the Web, like games and animations. Get it here if you don’t have it already – it’s free, safe, and should take less than 10 minutes to download and install. If you see a security warning box when you’re installing, that’s perfectly OK; you should click "Yes."


Problem: I see strange content
VMK Advice: Delete temporary internet files
This sometimes happens if we have added new things to the kingdom, like new furnishings in the Catalog. To solve the problem, close all of your browser windows and delete your 'Temporary Internet Files' (otherwise known as ‘clearing the cache’). Close the browser window. When you go into the game next it will take a bit longer to load, but it should work properly.


Problem: Nothing happens
VMK Advice: Pop-up blocker
Please re-configure your pop-up blocker - it seems to be preventing VMK from opening.


Problem: Something else happens
VMK Advice: Players are prompted to provide Details of 'other'
Players can sumbit to VMK a detailed explaination of their problem.


I think I’m banned

This Option is related to the "I Can't Enter The Kingdom" Option because those who have been banned are not allowed to enter VMK for a set amount of time. If you are having difficulties logging into the game and think that it might be due to the fact that you have been banned from VMK, this is the Option you should use. VMK Staff response should be able to clarify this issue.

Like the "I can't enter the kingdom" option, when you choose this option you will be asked the following:

What happens after you login
  • I see a black screen
  • I see strange content
  • Nothing happens
  • Something else happens

Based on your selection, VMK provides players with advice.


Problem: I see a black screen
VMK Advice: Re-install Shockwave
You need to download the latest version of Shockwave before you can explore VMK. You might already have the Shockwave Player — it's used to view lots of interactive stuff on the Web, like games and animations. Get it here if you don’t have it already – it’s free, safe, and should take less than 10 minutes to download and install. If you see a security warning box when you’re installing, that’s perfectly OK; you should click "Yes."


Problem: I see strange content
VMK Advice: Delete temporary internet files
This sometimes happens if we have added new things to the kingdom, like new furnishings in the Catalog. To solve the problem, close all of your browser windows and delete your 'Temporary Internet Files' (otherwise known as ‘clearing the cache’). Close the browser window. When you go into the game next it will take a bit longer to load, but it should work properly.


Problem: Nothing happens
VMK Advice: Pop-up blocker
Please re-configure your pop-up blocker - it seems to be preventing VMK from opening.


Problem: Something else happens
VMK Advice: Players are prompted to provide Details of 'other'
Players can sumbit to VMK a detailed explaination of their problem.

Report a Player Scam

This Option is to report a person that scammed (cheated) you, or another player in VMK. There are many ways people will try and cheat you out of an item. Meaning, they take your item, and give you nothing, or not the item they said they would. When this happens, you would use this option. They say they look into both accounts. Also, include the following information when filling out "Report a Player Scam," all players involved with the trade, what was said before, during, and after the trade, what items you lost, and received, and any other useful information. The more info. you have, the better off you are, but tell the truth of course. Using this option, doesn't mean you will always get your stuff back, sometimes you might not, but that's the staff's choice.

When this Option is chosen, VMK informs players that:

Help I've Been Scammed!
If you are reporting a scam, please note both accounts will be reviewed regarding this incident.
To report a scam, please provide the following details:
  • The players that were involved in the trade or scam
  • The details of the incident, including what items or belongings you lost.
Please be specific in your report. Report only one incident per inquiry. DO NOT submit multiple inquiries or reports as this will only delay the investigation process.
VMK is a FREE online game. It may take up to 4 weeks to review your incident. You may or may not be contacted by representative regarding this incident.
Please note: You are responsible for your trades. When you enter into a trade, you do so under your own authority. VMK is not responsible for items lost in bad trades or scams. If you got scammed by another player (because you didn't check the trade window or otherwise), it is your responsibility.
Thanks for contacting VMK.


Fields to provide an email address and incident description are provided.


I’m having problems with my Secret Code

If you have a secret code that doesn't work or other problems with the secret code, this is the option you should use. VMK secret codes are often given on VMK Reward Card and from VMK promotional games. Codes that can be used by multiple players have also been published in Disney magazines and other Disney media, some of these codes can be found here. Most codes are only single use which means if you or somebody else has already used a code, nobody else will be able to use this type of code The codes can be redeemed within VMK in the inventory window. The codes awards your character with the appropriate item within the game. The prizes the codes are good for can range from credits, normal inventory items (furniture, pins, posters, clothes) or even guest rooms. The codes are 16 characters long and typing them in can be tricky. However, if you have confirmed that typing in the correct unused code is not giving you your reward, this Option is your way to alert VMK Staff of this problem. When using this Option, you might want to include the code that didn't work as well as what the code was supposed to give.

Another problem that would fall under this category and has been know to have happened is codes giving the wrong item. If you enter a designated for a certain item and get a different item, you can share this problem with VMK Staff via this Contact Us Option.

However, note that codes are subject to expiration and VMK has tried to warn all players that codes may no longer be valid under the discression of VMK.

My coupon/quest didn’t print

Use this option when you are having trouble printing a VMK Quest or Coupon. Many In-Park Quests require the player to download and print the quest before going to the parks. If cannot get the quest to print, notify VMK through this Option. Coupons are sometimes awarded as a VMK reward. Coupons have been earned though things such as making the high score list in a particular VMK Mini-Game or completing the Hidden Mickey Quest. When you have won a coupon, VMK Sends you a message informing you of this. The message tells the player to click on the message in order to download the coupon. The coupon should open in a new window when players click on the message. If your coupon doesn't appear or you have problems printing out the coupon, use this Option.

When using this Contact Us Option about coupon problems, try to provide the following information about the issue at hand:

  • Date you won the coupon.
  • What you won the coupon for.
  • Description of the problem.

Hopefully VMK Staff will be able to help you resolve this issue.


I want to suggest a word for the VMK dictionary

Use this Option when there is a word, acronym or phrase in VMK that you would like to be able to use but is currently not a part of the dictionary. The VMK Dictionary is a list of words and phrases that are considered acceptable for players to use. The VMK Dictionary is constantly changing with new words being added and removed all the time. Yet there are often words that are appropriate that have not been included in the dictionary. If you have a word that you believe to be appropriate for VMK and that is NOT currently in the dictionary, you can submit your entry to VMK using this option. The following criteria provides a guideline of what you should include in your message:


  • Your suggested words, separated by a comma (e.g. Mickey, hello, rotfl)
  • An explanation of why you need these words in VMK.

When you send in your request you will not receive any reply from VMK. The best way to determine whether your suggestion has been accepted is to try typing it into VMK. One day you may be able to use a word that you asked for.

I want to send in something for the newsletter

The Newsletter is a pivotal part of the VMK community. Through the newsletter players are provided with information about up and coming events, tips and safety info. If you have something you would like to share with the Newsletter, then this is the Option you should use. Here is where you can show off your talent and use your creativity by sending in things such as songs or poems you composed.

I want to give feedback on a Community Leader

In VMK, players are able to apply for the position of a Community Leader. Upon sending in an application and demonstrating sufficient VMK knowledge and safety protocol as well as a willingness to help, a select few players are chosen to be Community Leaders. These players revieve the CL_ designation before their name and are supposed to lend a hand around the kingdom. Community leaders also have a Sorcerer Mickey hat badge in their player information window. If you have something to tell VMK about a Community Leader, this is the Option you should use. You can use this option to write a glowing review or to make a complaint. When using this Option, be sure to include the title of the Community Leader you are refering to in the upper box and type your complaint or compliment in the field provided below. VMK had a large amount of Community Leaders and so keeping an eye on their behavior (good or bad) is a large task. For this reason, VMK allows players to help and give their imput regarding such players.

A player is making me feel uncomfortable

If you are having issues with the behavior of another player in VMK, then this is the Option you should use. This Option allows you to report problems with other players you may be having. Using this feature, you can report and send in detailed information on the player(s) who are making you feel uncomfortable. For serious infractions of VMK Values, players have the choice of using the HELP button on their VMK toolbar. However, keep in mind that VMK considers the HELP button to be for emergencies only. The Contact Us Option allows a more precise and in depth complaint to be filed.

I want to give feedback on something in VMK

If you have something to share with VMK staff regarding VMK, this is the Option you should use. Here is where players can express their opinions with the wide variety of things that are part of the Virtual Magic Kingdom. Through this Option, players express their desires and ideas to try and improve VMK.


Room Makeover Submissions

Currently the Room Makeover Submissions are being accepted. Players submit their names for the chance to receive a room makeover from VMK Staff.

None of the Above

If none of the above Options seems appropriate for the reason you are using Contact Us, use this Option to share your issue with the VMK staff.


E-Mail Address

Many of these sections require you to supply your e-mail address. This is so VMK can respond to any questions or imput you sent in. Remember, if you’re under the age of 13, you should be using your parent/guardian’s e-mail address, for safety precautions and reasons.

As noted in the Scam Alert section of the Newsletter a variety of times:

"VMK will NEVER send unsolicited email asking for your password or user information. The only time you would get an email from VMK regarding this information is if you are having a login problem and have already sent us an email requesting help with this problem through Contact Us link on the website. Any email from VMK will include your original email in the reply."

Players should also keep in mind that Spam filters will often block messages from VMK, therefore the Newsletter also provides the following Contact Us Tips:

When you use Contact Us to ask a question or report an issue, please be aware of the following:

  • If you use AOL or EarthLink for e-mail, you won't receive our response, as these e-mail providers have filters that block our replies. Please provide an alternative e-mail in the Contact Us form where it asks for your e-mail address.
  • Some Spam Filters will automatically block e-mail from an unknown source unless you tell the program to allow it: To get email from VMK, allow mail from [email protected].

Please note this email address does not receive e-mail except via the Contact Us form, and when a Cast Member from Player Support allows it through settings, but this is only in special cases where they specify it in the response they email you which will say your ticket is still open. If they close your ticket and you try to email them via [email protected], it will say they have closed your ticket because they have felt they have answered your question, and to use the VMK Help Tool to contact them.

G-Rated Information

VMK is a G-Rated site and so material should be appropriate for all ages. By using the contact us, players have the privilege of sending in their thoughts, compliments, complaints, or other issues. Sending VMK junk or frivilous messages is not appropriate and can tie up the Contact Us system. Remember to keep all matters you send in G-Rated, so everyone is safe.

Former Contact Us Uses

The Contact Us page has been used to help organize special events around VMK such as competition entries and give-a-gift events. New options will often appear in the contact us drop down menu when these events occur. Here are a few past examples:

  • Give-A-Gift 2005
  • Expedition Everest Ream Ride Competition
  • Waterslide Team Ride Competition
  • Space Race Single Ride Competition
  • Give-A-Gift 2006
  • Gingerbread/ Holiday Room Competition
  • Push's Trash Trivia
  • Dear Yeti...
  • I want to become a Community Leader

Push’s Trash Trivia

Featured in the weekly Newsletter is a trivia column where Push the Trash Can quizzes VMK players with a variety of different trivia questions. If you think you know the answer to the week's trivia question, you should use this Option to submit your answer. Of all the correct submissions, three players are chosen at random to win the Push's Trivia Pin. Entries need to be submitted before closing time on the Friday of the week in question. When using this Option make sure to use correct spelling and capitalization.

Dear Yeti…

Also featured in the weekly Newsletter is a advice column by the Yeti where in-game tricks and tips are shared. Previously the Yeti had answered player questions regarding the Disney Parks but the column changed to it's current format of exclusively answereing in-game questions on 12 March 2007. Players are still welcome to ask the Yeti an question and should keep reading the column to get some great advice. Past Yeti Columns have been organized here.

I Want to Become a Community Leader

This Option is one of the more popular options on the Contact Us Page. Many players desire to become a Community Leader within the game. If you think you have the right stuff to become a Community Leader, then this Option is for you. Here is where you can send in your application explaining why you would make a great community leader. Be sure to supply your e-mail address when you apply. VMK will need to contact you through email to continue the application process. VMK only accepts Community Leader applications at various times when they feel more leaders are needed. When VMK is not accepting applications, players using this option will receive an automated message from VMK thanking you for your time and effort, but explaining that at the time they are not accepting anymore community leaders. If this is the case, the best Option is to keep checking this Option and wait for more spots to become available. It just takes time and patience.

Note: Currently this option is not available as the Community Leader program is not in use at this time.

Currently the Room Makeover Submissions are being accepted. Players submit their names for the chance to receive a room makeover from VMK Staff.

Option Changes

Make sure to check the Newsletter every week for more information on new Contact Us Options that may become available in the future.

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