Pixie Hollow Known Issues
Color calamity confusion
Posted by: Kit (26 March 2009)ISSUE: The quest "Iridessa's Color Calamity" can only be completed by paid members.
- As soon as we were alerted to this issue we put together a team of hard-working Fairies to address it. I will let you know as soon as this is resolved!
Updated: 1 April 2009
The tinkers have fixed this issue. All Fairies can now complete this quest!
Party strangeness
Posted by: Kit (26 March 2009)ISSUE: Fairy Parties are new to the Hollow! You may see some unusual behavior while playing party games or trying to friend a fairy during party games.
- Not to worry, our tinkers are already working on these. I'll keep you posted!
Updated: 1 April 2009
Some improvements have been made to parties, but please continue to notify us of trouble you may have.
Wondering where your Winter Explorer Badge is?
Posted by: Kit (10 February 2009)ISSUE: You have visited all of the winter meadows and did not earn a Winter Explorer Badge.
- Thank you for your notes to the Never Council about your Winter Explorer Badge. If you are a Fairy that visited any of the winter meadows before today, you may find that you are unable to earn the new Winter Explorer Badge. Our tinkers have looked into this and believe they have a fix for it. We'll be making sure you get your badge, and I'll update you when that happens.
Updated: 19 February 2009
The tinkers have fixed this issue. Enjoy your new badge!
Can't find your friends?
Posted by: Kit (2 January 2009)ISSUE #1: You have logged in and don't see your friends list.
ISSUE #2: Your friends list is there, but it is not showing your friends.
- This issue has been happening to some Fairies today, so we have a team flapping their wings to fix it. I appreciate your pixie patience and will keep you posted. Fly with you!
Having trouble with the Winter Tailoring Badges?
Posted by: Kit (26 December 2008)ISSUE: You've tailored several of the featured patterns in Mendy's and Bobbin's Tailoring Nooks, but it's not counting towards the Tailoring Helping Hand, Tailoring Big Help, or even the Tailoring Super Star badge!
- We recently fixed this issue - please try tailoring again and let us know if you still have a problem earning the badges!
Help! I'm having a little trouble chatting today.
Posted by: Kit (19 December 2008)ISSUE #1: I used to be able to chat freely and now I can't!
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ISSUE #2: Wow, love your new safety features, but I've already validated and am still seeing the Chat Preferences screen.
- Gee whiz, that is weird! I'll ask the tinker-talents to have a look, and we should have it sorted very soon. Thanks for your pixie patience, fly safely Fairies!
Having trouble in the Hollow using Safari on a Mac?
Posted by: Kit (24 November 2008)ISSUE: Playing in Pixie Hollow using Safari browser on a Mac computer may cause issues. You may fly into the Hollow, but you might notice certain features are unavailable. Some players may get a message asking if they wish to use Lite Mode.
- I suspect it's another case of sprinting thistles, Fairies! We are working on this, but in the meantime try using another browser, such as Firefox.
Getting stuck while flying to and fro?
Posted by: Kit (21 November 2008)ISSUE: A Fairy might get stuck while trying to travel from one area of the Hollow to another, for example, between meadows or from a meadow to a home or talent game. When this happens you may see a loading screen that does not seem to end.
- This does happen from time to time, but you can easily get back into a meadow or elsewhere in the Hollow by refreshing your browser window or logging out and back in. If the problem won't go away, report a bug and we'll take a look.
- Thanks for your Pixie Patience!
Why can't I chat? Why can't I hear other Fairies?
Posted by: Kit (18 November 2008)ISSUE: Some Fairies are unable to use SpeedChat Plus, even after they've completed the e-mail validation.
- FIX: You might have to log out of the Web site and back in again, before the validation takes effect. If you are still unable to use SpeedChat Plus and you have child account or an account that is under a Parental Authority, please visit our Live Chat support team for assistance. If you have a teen or adult account, you can change your chat settings by following the steps below:
- 1. If you are not already logged into the site, please do so now.
- 2. Click on the Help button on the navigation bar.
- 3. Next, click on the Manage Account button that appears below the Help button.
- 4. Click on the Chat Preferences or Parental Controls tab in the Account Manager - you should be able to see your chat settings there.
- 5. The option for SpeedChat Plus might be unchecked. If yes, click the checkbox to turn it on. If it is already checked and/or you can't change it, please visit Live Chat for more support.
- 6. If you were able to turn on SpeedChat Plus, a pop-up should appear with a button for Begin Validation. Please click on that button.
- 7. If the e-mail address on account is correct, click Send E-mail to trigger the validation e-mail. If it isn't correct, enter a valid e-mail address into the field and click Change E-mail.
- 8. An e-mail has now been sent to your e-mail address. Please log out of the game at this point and follow the instructions on the e-mail.
- 9. When you are done, log back into the game and chat away!
Missing petals in Petal Pick-Up?
Posted by: Kit (15 October 2008)ISSUE: While playing Petal Pick-Up, some levels may start without any petals. In Firefly Light-Up, sometimes there will be no fireflies in a level.
- Oopsy Daisies! If you don't see petals floating by, try quitting and restarting. In the meantime, garden-talents the Hollow over are investigating. We'll keep you posted.
Why is the Name Generator so hard to scroll through?
Posted by: Kit (1 October 2008)ISSUE: When trying to create a Fairy, it may take a while to choose a name because there are so many options in the name generator and there is no easy way to scroll through the list of names.
- We know it takes a little bit of extra wing flapping to get through the list of names right now, but we have our Tinker-talents working on a solution to this. Until then, thanks for your pixie patience!