Pixie Hollow FAQs
From the Official Pixie Hollow Frequently Asked Questions page:
Have a question? Below is a list of the most frequently asked ones!
Account Ban Errors
- Why am I getting an error "Your Fairy log-in information was not recognized - please try again"?
- ''This could be the result of your account being banned due to a violation of our Game and Chat Policies. If this is the case, you must review and agree to our Terms of Use before being allowed back into the Hollow.
- Why am I getting stuck on a Log In page?
- ''This could be the result of your account being banned due to a violation of our Game and Chat Policies. If this is the case, you must review and agree to our Terms of Use before being allowed back into the Hollow.
Game Overview
- What can my Fairy do in Pixie Hollow?
- ''There are tons of things to do! If you don't already have your own Fairy, you'll start my creating one from wings to toes, then fly her to Pixie Hollow where all Never Fairies live. Now you're ready to make friends, chat, decorate your very own house, explore the world, earn badges, and fly with hundreds of other Fairies.
- How old do I have to be to play Pixie Hollow?
- ''Pixie Hollow is recommended for players ages 6 and up, but it was designed for Fairies of all ages to enjoy!
Beta
- What is the Pixie Hollow Beta?
- ''Pixie Hollow isn't quite finished yet - there are things that are broken and incomplete, and a lot of fun things that don't even exist yet! We've invited a special group of Fairies in for what we're calling the "Beta" to test the game and give us feedback so we can find and fix the problems before the game is officially open for everyone to play. By telling us what you think about the game and alerting us to problems you find, you are helping make Pixie Hollow a better place to play.
- Can I give my Fairy a name I created?
- ''Right now you can only name your Fairy using the Name Selector. We spent a lot of time coming up with the pixie-licious names that are in there, but if there is another one you wish to choose, please let us know. Send in your name suggestions here, and maybe one day your Fairy name will appear in the Name Selector!
- What should I do if I find a problem in Pixie Hollow?
- ''Tell us about it! Use the Report a Problem form to describe the problem you found, attach a screenshot if you can, and then click the "Submit" button to send it our way. If you need immediate help with the problem you are having, use the Live Chat feature to chat with members of the Pixie Hollow technical support team. For questions and comments about the game, check the FAQs or use the Contact Us email form.
Getting Started
- How do I create a Fairy?
- ''After you create an account or log in with an existing account from Disney.com, you will be able to create your very own Fairy - hairstyle, fashions, eye color, and more! Just click the Play! button on any page and you'll see your Fairy Manager. Click on an empty slot labeled "Create a Fairy" and follow Tinker Bell's instructions.