Pixie Hollow Known Issues

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Known Issues

Fairy Parties Badges

Posted by: Kit (September 11, 2012)

ISSUE: Playing party games in my home or another Fairy’s home does not count toward earning the Fairy Parties badges!

FIX: The Tinkers are on it! When this is fixed, all party games (including Crazy Cakes and Two for Tea when played in a Fairy Home) will count toward the Fairy Parties badges. Thanks for your pixie patience!

Gentian Skirt Issue

Posted by: Kit (August 23, 2012)

ISSUE: You bought or were sent the Gentian Skirt from the Pixie Post Office, and are unable to mix and match it properly with different tops.

FIX: We apologize for the inconvenience and have our best tailoring-talents working on a fix!

Home and Garden Decorating Issues

Posted by: Kit (May 21, 2012)

ISSUE: After decorating your home and/or garden, some of your items are mysteriously returned to your storage.

FIX: We apologize for the inconvenience and are working on a fix!


I Can’t Dye my Skirt!

Posted by: Kit (May 21, 2012)

ISSUE: Some Fairies are unable to dye their skirts and trousers.

FIX: We are working to fix the issue and hope to see some colorful skirts and trousers soon!


I can’t whisper in Pixie Hollow!

Posted by: Kit (March 12, 2012)

ISSUE: You can’t see sent and received whisper messages in Pixie Hollow.

FIX: We are working on a permanent fix for this, but here’s how to fix the problem for now:
  • 1. Open your Leaf Journal and click on the Wardrobe tab.
  • 2. Set the first three tabs of your Wardrobe (Tops, Skirts & Trousers, Belts) to “Sort by: Type”, and the remaining five tabs (Headpieces, Necklaces, Bracelets, Anklets, Shoes) to “Sort by: Oldest to Newest.”
  • 3. Close your Leaf Journal, and you’ll be able to whisper!

If you are still having trouble with whispers after trying this, please contact Customer Support.


I have IE9 and Pixie Hollow won’t load!

Posted by: Kit (March 12, 2012)

ISSUE: I recently upgraded to Internet Explorer 9 and now certain pages like the Account Manager will not load.

FIX: In this new version of Internet Explorer, there are changes to your default settings concerning Flash. Uncheck the highlighted option below located under the Tools > Internet Options > Advanced in order to load Flash successfully and view these pages. If you have questions, please contact us here.
IE9 Known Issue 12 March 2012 Image.png


I can't wear my new glasses!

Posted by: Kit (March 6, 2012)

ISSUE: I bought or received a pair of glasses from the Pixie Post Office. But when I put my new glasses on and close my Leaf Journal, I'm not wearing them anymore!

FIX: Aw jingles! Currently Fairies are unable to wear the Wayfairy Glasses, Fairy Spotter Specs, and Fly Shutter Shades from the Pixie Post Office. Our tinker-talents areworking on a fix, and as soon as it's fixed you'll be able to wear your glasses like normal.


Cannot fly into Pixie Hollow with Internet Explorer

Posted by: Kit (February 17, 2012)

ISSUE: I recently upgraded my Flash Player to Version 11.1 and now see an error when trying to select a server using Internet Explorer.

FIX: Our Tinkers are fixing this issue as quickly as they can! In the meantime you can still use Mozilla Firefox or Google Chrome browsers to fly into the Hollow.

In order to access Pixie Hollow with Internet Explorer, you will need to install an earlier version of Flash Player. Here are the steps to do so:

  • First, uninstall your current Flash Player
  • Then, install Flash Player Version 10.83

As always, we thank you for your pixie patience!


Diamond Items are taking up Storage Space!

Posted by: Kit (January 27, 2012)

ISSUE: When I buy or Upgrade an item with Pixie Diamonds, it counts toward my storage/wardrobe limit.

FIX: Our tinkers are working on this, and we should have a fix soon. When we fix this, all items you have bought or Upgraded with Pixie Diamonds will not count toward your wardrobe/storage limits. We are sorry for any inconvenience, and as always, thank you for your pixie patience.


Broken Leaderboards

Posted by: Kit (December 9, 2011)

ISSUE: The Leaderboards aren’t loading in the Fairy Coliseum.

FIX: The Tinkers are on the job! We hope to have the Leaderboards up and running soon. We apologize for any inconvenience, and can’t wait to see those high scores!


Cassie’s Costume Confusion

Posted by: Kit (November 23, 2011)

ISSUE: The Cheer Zone outfits at Cassie's Costumes say they are "No Longer Available" but you can still purchase them.

FIX: There was a mix-up at Cassie's, and the collections are labeled incorrectly. The Cheer Zone outfits will be available through the Pixie Hollow Games Celebration. You can buy them through the shop, but not the Catalogue. The Cheer Zone outfits will retire on December 8, and there will be new outfits to buy when a classic play returns to the theater..


Where are the animals hiding?

Posted by: Kit (November 11, 2011)

ISSUE: You are trying to complete the Iridessa "Bright Eyes and the Muffin Mystery" quest, but you can't find the animals she is telling you to look for.

FIX: After the Fairy Feast ended the animals all went back home. Please contact Pixie Hollow Member Services to finish this quest.


Full Wardrobe Bug at Hair Salon

Posted by: Kit (October 13, 2011)

ISSUE: You are unable to select “Buy All” when purchasing a hair style at Schelly’s Hair Salon because your wardrobe is full.

FIX: We are working on a fix. In the meantime, if your wardrobe is full, try buying each part of your hairstyle separately.


What is the Sweet Treats Collection Badge?

Posted by: Kit (October 04, 2011)

ISSUE: There is a badge called the Sweet Treat Collection badge listed under the Mainland Products Badge Page and you don't know how to earn it.

FIX: Good catch! This flitterific new badge will be available to earn later this year, when a new line of Sweet Treat toys are released in select stores. Look for more information in the Never News then!


Feather Extension Confusion

Posted by: Kit (October 04, 2011)

ISSUE: The new Feather Extensions collection is listed as being available until next year at Bella’s Baubles.

FIX: Oops! Bella posted the wrong information for these flitterific new accessories. The Feather Extensions will only be available until the December collections come out, on December 8, 2011.


My favorite hairstyle is missing!

Posted by: Kit (October 04, 2011)

ISSUE: The "Long and Flowing" hairstyle is missing from Schelly's Hair Salon.

FIX: Schelly has been very busy reorganizing her salon, and apologizes for the mistake! She's working on adding this style back into the "Stylish Hair Backs" section. In the meantime, check out her other flitterific hairstyles and stay tuned for hair salon updates, including the return of some tinted styles.


I can't finish the "Twitchy Tink" Quest!

Posted by: Kit (September 14, 2011)

ISSUE: You are stuck on step 5 of the Twitchy Tink quest and you can't personal bake cookies to move on to the next step.

FIX: Tink got a little excited for autumn, and forgot to practice baking! This is fixed, and now you must practice baking a batch of Acorn Cookies to move on in the quest.


Why can't I upload my art, poem, or fairy tale?

Posted by: Kit (September 15, 2011)

ISSUE: Why can't I upload my art, poem, or fairy tale?

FIX: We are still working on making the new website pixie perfect, and this is one of our bugs. We're Tinkering away at fixing this quickly so Tabby can see all your creativity soon. We appreciate your pixie patience while we're fixing things!


Where is Lyria?

Posted by: Kit (July 19, 2011)

ISSUE: You've been waiting for Lyria in Fairy Tale Theater at the top of every hour, and she hasn't shown up!

FIX: Lyria is just having a case of the opening day jitters. We are working on calming her down and will let you know when she is back in business!


What's up with the scores on the Harvest Hustle Leaderboard?

Posted by: Kit (July 12, 2011)

ISSUE: You scored higher than the top scores on the Harvest Hustle leaderboard and your name isn't showing up.

FIX: The animal-talents left some bugs in the Harvest Hustle leaderboard-it's having trouble displaying the highest scores! Luckily, the Tinkers will have the leaderboards fixed in time for tinker-talent week on July 19, when well be seeing who can score the highest at Tinker Toss and Butterfly Painter.


Where did my home items go?

Posted by: Kit (June 30, 2011)

ISSUE: If you click through the bottom tabs of your Storage while decorating, your items seem to disappear.

FIX: We are working on a fix. In the meantime, simply close your storage and reopen it to see your items. Happy decorating!


Silly Sweet Strangeness

Posted by: Kit (June 30, 2011)

ISSUE: Your Fairy disappears after eating the Bubble Silly Sweet, Rainbow Glow Silly Sweet, Bright Idea Silly Sweet, Dizzy Silly Sweet, and the new Silly Sweets unlocked in Talent Levels 21-23.

FIX: Dulcie must have gotten things mixed up when she introduced the new recipes! We are working on this, but in the meantime, enjoy a good laugh while your Fairy temporarily disappears after eating these Sweets.


I can't see my Animal Friend's profile.

Posted by: Kit (September 13, 2010)

ISSUE: I can't see my Animal Friends profile.

A permanent fix is on its way, but for now just try opening your pouch.


Hey, where are all the ingredients?

Posted by: Kit (September 13, 2010)

ISSUE: There seem to be less ingredients in the meadows since the latest release.

The Never Council is on the case! We're working on a fix to bring back the missing ingredients and hope to get things sorted out soon. We'll keep you posted!


Whoa! My house sure looks different.

Posted by: Kit (16 June 2010)

ISSUE: You flew home and noticed that furniture and décor you had arranged has changed.

In the past, the size of an object in your home was tied to where you chose to place it in the room by using the slider. The tools for decorating your home have changed and now you can grow or shrink objects with one tool and move them with another. This allows you to style your house in brand-new ways -- now items can be large in the background or small in the foreground. This means any object that had been previously adjusted by you will now have grown, shrunk, or moved unexpectedly.
We are sorry for the inconvenience, but we encourage you to try some new summer arrangements at home using these new tools!


How do I get the Pickin' Contest quest?

Posted by: Kit (16 June 2010)

ISSUE: You stopped by to see Rosetta and were hoping to get the Pickin’ Contest quest.

Garden-talents should be able to get this quest, however other talents will not see it available. Tinkers are working on this and we will update you when we have a fix.
FIX: This issue has been fixed.


Where did the Artist Hair Collection go?

Posted by: Kit (16 June 2010)

ISSUE: You flew by Schelly’s to get an artist hairstyle and it is no longer there.

Oops! We will talk to Schelly and we will have that fixed.


Sparrow Man Quest Reward Trouble

Posted by: Kit (22 April 2010)

ISSUE: You completed Rosetta's quest "Flapping Contest" with a Sparrow Man, and you are unable to wear the item you received as a reward.

We have discovered that the item you received as a reward for that quest can only be worn by Fairies right now. Don't worry though -- the tinkers are working on a fix right now, and this will be corrected very shortly. Once corrected, you will be able to wear that item as a Sparrow Man. A tinker's work is never done!


Golden Clover Badge Trouble

Posted by: Kit (17 March 2010)

ISSUE: You worked hard gathering Golden Clovers, but you are not seeing your badge.

Oops! The storm is over, but the cleanup continues! We will tidy up the badge count this week to ensure you have your badge by the weekend. Thanks for your pixie patience!


Membership Lag

Posted by: Kit (17 March 2010)

ISSUE: You recently purchased a Membership and flew into Pixie Hollow and did not see your account activated for Membership.

Aw jingles! I think you may need to log out of Pixie Hollow and back in after purchasing in order to see your Membership status change. We have tinkers working on a long-term fix for this and hope to have it adjusted soon. Thanks for your pixie patience, have fun shopping!


Dainty Lady Cough Troubles

Posted by: Kit (15 March 2010)

ISSUE: You have the Dainty Lady Cough quest and offer Elixa the Spider Silk or Pine Needles that she asked for, but you cannot finish her quest.

We have discovered that while Elixa asks for Spider Silk, for some reason, she is only able to help you complete your quest by accepting Acorns. Also, later on she mentions needing Pine Needles when what she really wants is Meadow Grass. Poor Elixa is so busy helping Animal Friends that she gets confused sometimes! We are tinkering away on a fix. However, in the meantime, perhaps just offer her the same amount of Acorns or Meadow Grass in order to heal your Ladybug.


Wilderness Adventure Strangeness

Posted by: Kit (25 February 2010)

ISSUE: You are unable to create an Adventure Group to enter a Wilderness.

The Tinkers are looking into this problem and will hopefully have a fix very soon. In the meantime, all you have to do exit the meadow that has the Wilderness that's causing the problem by going to any other meadow. You can then return to the meadow that has the Wilderness you want to enter, and you should be able to start an Adventure Group.


Where Are My Bunches of Blueberries?

Posted by: Kit (22 February 2010)

ISSUE: You collected a Bunch of ingredients today with friends, but you do not see the ingredients added to your pouch.

This morning Fairies should see new Bunches of ingredients blooming across the meadows, which are a wonderful thing for Fairies to gather together. You are meant to receive more ingredients -- the more you have friends help you gather the better, but there is a small bug with Bunches right now. We are sorry if it feels as though there is a hole in your pouch, but we'll have Bobbin and Mendy get to work patching it immediately. We know how important it is to feed your Animal Friends, so you should be able to harvest many ingredients as soon as possible!
I'll keep you posted on timing for this fix!


My Acorn Hat is as gray as rain!

Posted by: Kit (14 January 2010)

ISSUE: You read about the cute new brown hats in the Ballroom, but when you collected one you noticed it was as gray as rain!

FIX: This has been addressed. Thanks for your Pixie Patience.


What happened to the Aster Collection?

Posted by: Kit (8 December 2009)

ISSUE: I went shopping in Gale's Outfitters and couldn't find the Aster Collection.

Gale told the Never Council that she would have the Aster Collection available to Fairies through January, but for some reason when Marina and I flew by this morning we saw she had run plum out of them! Not to fear, we have spoken to some super speedy sewing-talents who agreed to community tailor until there is plenty to go around. Exercise a little pixie patience and then fly by in the next few days and you should see them back there.


I Can’t Fly Home!

Posted by: Kit (20 October 2009)

ISSUE: You click on the Fly Home button and your browser refreshes to the error page or your browser closes.

We recently discovered an issue with some Fairies flying to their homes. We have been tinkering away and hope to release a fix for this as soon as possible. Thanks for your patience!


Personal crafting doesn’t save my stuff!

Posted by: Kit (5 October 2009)

ISSUE: You enter a baking, tailoring, or tinkering nook and choose to personal bake, tailor, or tinker. After finishing, you check your pouch, wardrobe, or storage and do not see what you created.

We recently discovered that it was possible for players to personal bake, tailor, or tinker and then not actually see what they created because after leaving the nook they either flew straight home or changed servers. Also, players who see this behavior do not lose the ingredients used in the nook.

Updated: 14 October 2009

FIX: While it is possible to avoid this problem by not changing servers or not flying to your house immediately after finishing work in a nook, we believe we have a permanent fix for what is broken and will be releasing the fix this evening.


I Can’t see my Friends List

Posted by: Kit (19 July 2009)

ISSUE: Your Friends List appears empty even though you have friends.

Not to worry, our tinkers are already working on these. I’ll keep you posted!
An issue with the caching of the Friends List has been discovered and our tinkers are working on it.
FIX: In the meantime, you can try logging out of Pixie Hollow and back in. If this does not work, make a new friendship and then log out and back in.


I Want My Cookies!

Posted by: Kit (28 June 2009)

ISSUE: You have baked cookies and you do not see them in your pouch.

Here is the sweet truth about cookies! There is a glitch with personal baking discovered by you, our Fairy community. Thank you so much for your feedback, which helped us find that the very first time you try personal baking, your cookies do not appear in your pouch.
FIX: We are working on a permanent fix, but in the meantime I have a suggestion. The first time you try personal baking, only bake once and exit the nook and the Hollow. Log out, then log back in and try again. You should no longer be impacted by this glitch once you have done this.
Also, remember that the baking nook is designed so that only cookies made during personal baking, not community baking, will be added to your pouch. If you choose community baking, you won't see new cookies in your pouch.


Where's My Dust?

Posted by: Kit (28 June 2009)

ISSUE: The expected daily dose of pixie dust does not appear in your meter.

Avid readers of the Never News may be wondering why you are not seeing your pixie dust meter refill daily ... as I promised a few days ago. First let me say, I'm so glad you are following our articles! There is an issue with the pixie dust delivery right now and all Fairies will notice they are not receiving their daily dose. Sorry! Our dust-talents down at the depot are working overtime to sort this out. I will keep you posted.


The Real Sunflower Situation

Posted by: Kit (10 June 2009)

ISSUE: You are attempting to accept Iridessa's Sunflower Situation quest and you receive a message telling you it is for Members Only.

This quest is intended for all players. We found out about the bug yesterday, and we need another day or so to fix it. We hope to have this remedied before the weekend. Thank you for your pixie patience!

Updated: 10 June 2009
Our terrific tinkers have fixed this issue. Happy questing!


Color calamity confusion

Posted by: Kit (26 March 2009)

ISSUE: The quest "Iridessa's Color Calamity" can only be completed by paid members.

As soon as we were alerted to this issue we put together a team of hard-working Fairies to address it. I will let you know as soon as this is resolved!

Updated: 1 April 2009
The tinkers have fixed this issue. All Fairies can now complete this quest!

Updated: 17 April 2009
We determined which Fairies spent ingredients in shops during the time when this quest was first released and we have reimbursed them. Now get out there and spend your sunflowers and raspberries on something special for your Fairy home or wardrobe!


Party strangeness

Posted by: Kit (26 March 2009)

ISSUE: Fairy Parties are new to the Hollow! You may see some unusual behavior while playing party games or trying to friend a fairy during party games.

Not to worry, our tinkers are already working on these. I'll keep you posted!

Updated: 1 April 2009
Some improvements have been made to parties, but please continue to notify us of trouble you may have.

Updated: 16 April 2009
More improvements have been made to parties and party games. I hope you are enjoying them

Updated: 28 June 2009
More improvements have been made to parties and party games.


Wondering where your Winter Explorer Badge is?

Posted by: Kit (10 February 2009)

ISSUE: You have visited all of the winter meadows and did not earn a Winter Explorer Badge.

Thank you for your notes to the Never Council about your Winter Explorer Badge. If you are a Fairy that visited any of the winter meadows before today, you may find that you are unable to earn the new Winter Explorer Badge. Our tinkers have looked into this and believe they have a fix for it. We'll be making sure you get your badge, and I'll update you when that happens.

Updated: 19 February 2009
The tinkers have fixed this issue. Enjoy your new badge!


Can't find your friends?

Posted by: Kit (2 January 2009)

ISSUE #1: You have logged in and don't see your friends list.
ISSUE #2: Your friends list is there, but it is not showing your friends.

This issue has been happening to some Fairies today, so we have a team flapping their wings to fix it. I appreciate your pixie patience and will keep you posted. Fly with you!


Having trouble with the Winter Tailoring Badges?

Posted by: Kit (26 December 2008)

ISSUE: You've tailored several of the featured patterns in Mendy's and Bobbin's Tailoring Nooks, but it's not counting towards the Tailoring Helping Hand, Tailoring Big Help, or even the Tailoring Super Star badge!

We recently fixed this issue - please try tailoring again and let us know if you still have a problem earning the badges!


Help! I'm having a little trouble chatting today.

Posted by: Kit (19 December 2008)

ISSUE #1: I used to be able to chat freely and now I can't!
We are always trying to improve safety in the Hollow, so this week we have a new validation process for Fairies who wish to use Speedchat Plus. If you used to be able to chat freely and now cannot, make sure you choose Speedchat plus on the new Chat Preferences screen AND check your e-mail for additional validation steps.
Activation

ISSUE #2: Wow, love your new safety features, but I've already validated and am still seeing the Chat Preferences screen.

Gee whiz, that is weird! I'll ask the tinker-talents to have a look, and we should have it sorted very soon. Thanks for your pixie patience, fly safely Fairies!


Having trouble in the Hollow using Safari on a Mac?

Posted by: Kit (24 November 2008)

ISSUE: Playing in Pixie Hollow using Safari browser on a Mac computer may cause issues. You may fly into the Hollow, but you might notice certain features are unavailable. Some players may get a message asking if they wish to use Lite Mode.

I suspect it's another case of sprinting thistles, Fairies! We are working on this, but in the meantime try using another browser, such as Firefox.


Getting stuck while flying to and fro?

Posted by: Kit (21 November 2008)

ISSUE: A Fairy might get stuck while trying to travel from one area of the Hollow to another, for example, between meadows or from a meadow to a home or talent game. When this happens you may see a loading screen that does not seem to end.

This does happen from time to time, but you can easily get back into a meadow or elsewhere in the Hollow by refreshing your browser window or logging out and back in. If the problem won't go away, report a bug and we'll take a look.
Thanks for your Pixie Patience!


Why can't I chat? Why can't I hear other Fairies?

Posted by: Kit (18 November 2008)

ISSUE: Some Fairies are unable to use SpeedChat Plus, even after they've completed the e-mail validation.

FIX: You might have to log out of the Web site and back in again, before the validation takes effect. If you are still unable to use SpeedChat Plus and you have child account or an account that is under a Parental Authority, please visit our Live Chat support team for assistance. If you have a teen or adult account, you can change your chat settings by following the steps below:
1. If you are not already logged into the site, please do so now.
2. Click on the Help button on the navigation bar.
3. Next, click on the Manage Account button that appears below the Help button.
4. Click on the Chat Preferences or Parental Controls tab in the Account Manager - you should be able to see your chat settings there.
5. The option for SpeedChat Plus might be unchecked. If yes, click the checkbox to turn it on. If it is already checked and/or you can't change it, please visit Live Chat for more support.
6. If you were able to turn on SpeedChat Plus, a pop-up should appear with a button for Begin Validation. Please click on that button.
7. If the e-mail address on account is correct, click Send E-mail to trigger the validation e-mail. If it isn't correct, enter a valid e-mail address into the field and click Change E-mail.
8. An e-mail has now been sent to your e-mail address. Please log out of the game at this point and follow the instructions on the e-mail.
9. When you are done, log back into the game and chat away!


Missing petals in Petal Pick-Up?

Posted by: Kit (15 October 2008)

ISSUE: While playing Petal Pick-Up, some levels may start without any petals. In Firefly Light-Up, sometimes there will be no fireflies in a level.

Oopsy Daisies! If you don't see petals floating by, try quitting and restarting. In the meantime, garden-talents the Hollow over are investigating. We'll keep you posted.


Why is the Name Generator so hard to scroll through?

Posted by: Kit (1 October 2008)

ISSUE: When trying to create a Fairy, it may take a while to choose a name because there are so many options in the name generator and there is no easy way to scroll through the list of names.

We know it takes a little bit of extra wing flapping to get through the list of names right now, but we have our Tinker-talents working on a solution to this. Until then, thanks for your pixie patience!