Pixie Hollow Clickables FAQ

From Disneys Online Worlds Guide (Wiki)

Contents

Frequently Asked Questions
Taken from the Official Clickables Site, frequently asked question about the Pixie Hollow Clickables.

Getting Started

1. What's a Clickables?™

Clickables is a new technology that allows toys to connect to PixieHollow.com. A Clickables sensor allows information to be exchanged when connected to another.


2. How do I start using my Clickables toy?

In your internet browser, enter the following address: http://www.pixiehollow.go.com/clickables.html and click on the Get Started button. Follow the setup instructions to install the application. If clicking the link does not work, copy and paste it into your web browser. PLEASE DO NOT PLUG IN YOUR TOY UNTIL YOU HAVE DOWNLOADED AND INSTALLED THE APPLICATION TO YOUR DESKTOP.


3. What are the minimum system requirements for the Clickables Application?

  • Windows Vista/XP/2000 operating system
  • 800 MHz processor (1.4 GHz recommended)
  • 256 MB RAM (512 MB recommended)
  • 100 MB free hard disk space
  • USB port
  • Keyboard and mouse
  • Broadband Internet connection (350K or faster)
PLEASE NOTE- CLICKABLES CURRENTLY IS NOT MAC COMPATIBLE.


4. Do I need a Disney account?

Yes. You need a Disney account. You can log in using your Account ID and Password you created on any of the Disney family of sites. If you do not have an account, go to http://www.pixiehollow.go.com and sign up for one. It's free.


5. Can I use my Pirates Online or Toontown account?

Yes, you can log in using your Pirates Online or Toontown account, but if it's the first time you log into Pixie Hollow, you will need to create a Fairy first.


6. Do I need a paid subscription to www.PixieHollow.go.com to use Clickables toys?

No. You can access all the toys online content without a subscription.


7. Once I set up my Clickables toy, can I change the Disney account it works with?

No, once you assigned your Disney account ID to the toy, you cannot change it. But, you can change the Fairy you assign to your Clickables as often as you'd like.


8. What happens if I plug in multiple Clickables items such as a Clickables Fairy Friendship Bracelet and a Jewelry Box at the same time?

Each toy that is connected to the computer will show up on the screen and then you can select which Clickables toy you want to play with first. However a faster online experience, it's preferable to only plug in one toy at a time.


9. Who do I contact if I have trouble with my toy or the program?

Please contact us by email at [email protected] or by phone at 1-866-749-2580 during the hours of 10am-7pm PST (Monday to Friday) and 9am-1pm (Saturday to Sunday).


Clickables Fairy Friendship Bracelet

1. What can my Clickables Fairy Friendship Bracelet do?

a. Your bracelet allows you to share the magic of PixieHollow with your friends offline. Once you set-up your bracelet, it can exchange a friendship invitation, message and online gift with any other Clickables Fairy Friendship bracelet it touches.
b. You can also touch Clickables Fairy Charms to the bracelet and unlock the charm's online gift.
c. Or you can transfer Tink Points from the Clickables Fairy Game by touching the game to your bracelet.


2. How do I setup my Clickables Fairy Friendship Bracelet the first time?

You must set-up your bracelet before you can connect the bracelet with other Clickables toys.
a. Download and install the Clickables application found at www.PixieHollow.go.com/clickables.html.
b. Once the download and installation is complete, an icon will appear on your desktop.
c. Then, attach your Clickables Fairy Friendship Bracelet to your computer with the supplied USB cable.
d. The Clickables application should open automatically when the USB is connected. If it does not open automatically, double click the desktop icon to launch the application.
e. Click Set Up Bracelet.
f. If you are not logged in to your Disney Account, you will have to do so. If you don't have one, you will need to follow the instructions to create one.
g. Select the Fairy you want to use with your Clickables Fairy Friendship Bracelet.
h. Pick a message you want your friend to see.
i. There are 5 SpeedChat phrases that come with your bracelet. Your Fairy can use these in PixieHollow.com and give them to friends. Pick the gift of a SpeedChat prhase you want to give your friend.
j. Finally, you will need to confirm that you want to match the Clickables Fairy Friendship Bracelet will always be tied to that account. You can chance the Fairy on your account that is associated with the Clickables Fairy Friendship Bracelet, but not the account.


3. How do I connect with other Clickables Fairy Friendship Bracelets?

a. Press the activation button on your Clickables Fairy Friendship Bracelet. The Fairy Friendship Bracelet will flash once.
b. Touch the Clickable sensor to the on the top of your friend's Fairy Friendship Bracelet. Make sure the top two circles of the touch each other.
c. When you see the light flash, you and your friend have exchanged message, gift and friendship invitations.


4. I touched my bracelet to my friend's bracelet but it didn't light up. What's wrong?

Before you touch bracelets, you must press the activation button first. Please press the activation button every time before you touch bracelets. Also make sure the top two circles of the touch each other to ensure connection. If you made a proper connection and saw a solid light instead of the flashing light, one of the bracelets is full and must be connected online to make space for more friendship connections.
a. Attach your Clickables Fairy Friendship Bracelet to your computer with the provided USB cable.
b. If your Clickables application is not open or does not open automatically when you plug in your Fairy Friendship Bracelet, open it by double clicking on the desktop icon.
c. If you have multiple devices plugged in choose the Fairy Friendship Bracelet from the menu screen. Select Add Friends in the main menu.
d. Select the Friendship image.
e. It will open a popup message. Select the "Let's be Friends" button to accept the friendship.
f. Confirm your selection.
g. Your new friendship will appear in your Friends List in Pixie Hollow once the friend has also accepted your friendship invitation.


7. What's a SpeedChat phrase gift?

Every time you click bracelets with a friend, you will receive a SpeedChat phrase as a gift together with the friendship exchange. The SpeedChat Phrase will allow you to talk with other Fairies by pointing and clicking from a preset menu of chat phrases in Pixie Hollow.


8. I see Fairies using different SpeedChat phrases that did not come with my bracelet. How do I get those?

Each bracelet comes with 5 different SpeedChat phrases to use and give friends. In total there are 30 different Fairy SpeedChat phrases. To collect them all, connect your Clickables Fairy Friendship Bracelet with different friends. You can use any of the SpeedChat phrases you collect in Pixie Hollow, but you can only send the 5 that came with your bracelet as gifts to your friends.


9. How do I change the Fairy, gift, and message stored on my Clickables Fairy Friendship Bracelet?

You can change your bracelet at any time.
a. Plug in your Fairy Friendship Bracelet and log in to the Clickables application.
b. Choose Modify Fairy Friendship Bracelet button from the menu screen.
c. You can change the Fairy assigned to your Clickables fairy Friendship Bracelet, the gift she shares with other Fairies, and the emssage your friends will receive. Click OK button to save your changes.


10. Can I send a friendship invitation without a message of SpeedChat phrase gift?

No. You must pick a message and a SpeedChat phrase to share with your Fairy friends. If your friend already has the SpeedChat phrase, Fairies will let her know.


11. How do I connect Clickables Fairy Charms to my Clickables Fairy Friendship Bracelet?

You can change your bracelet at any time.
a. Press the activation button on your Clickables Fairy Friendship Bracelet. The Fairy Friendship Bracelet will flash once.
b. Touch the back of the charm to the Clickable sensor to the on the top of your Clickables Fairy Friendship Bracelet. Make sure the top two circles of the touch each other.
c. When you see the light flash, your charm has been transferred to the bracelet.


12. How do I unlock the charm's online Item?

You can change your bracelet at any time.
a. Attach your Clickables Fairy Friendship Bracelet to your computer with the provided USB cable.
b. If your Clickables application is not open or does not open automatically when you plug in your Fairy Friendship Bracelet, open it by double clicking on the desktop icon.
c. If you have multiple devices plugged in, choose the Clickables Fairy Friendship Bracelet from the menu screen. Select Add Charms in the main menu.
d. Select the Fairy you want to receive the charms.
e. Select the charms that you want to give to your Fairy.
f. Confirm your selection.
g. The charm's online item is waiting tor your Fairy in her Leaf Journal in Pixie Hollow.
DOW Note : Players should make sure they have room in storage BEFORE loading Charms as items awarded by charms will not appear in full storage areas. Check here to determine item classifications and to make sure storage is sufficient before unlocking charms.


13. How do I use my Clickables Fairy Friendship Bracelet to receive Tink Points?

You can change your bracelet at any time.
a. Press the activation button on your Clickables Fairy Friendship Bracelet
b. Touch the Clickables Fairy Game to the on the top of your Fairy Friendship Bracelet.
c. When you see the Fairy Friendship Bracelet flash, the Tink Points have been transferred off the game and onto the bracelet.


14. How do I transfer my Tink points online?

You can change your bracelet at any time.
a. Attach your Clickables Fairy Friendship Bracelet to your computer with the provided USB cable.
b. If your Clickables application is not open or does not open automatically when you plug in your Clickables Fairy Friendship Bracelet, open it by double clicking on the desktop icon.
c. If you have multiple devices plugged In, choose the Clickables Fairy Friendship Bracelet from the menu screen.
d. Click on the Deposit Tink Points button in the menu.
e. Select a Fairy to receive the Tink Points.
f. Confirm your selection.
g. The Fairy Tink Points balance is now updated and the points are no longer on your bracelet


15. What can I use my Tink Points for?

You can use Tink Points for a butterfly to fly with you in your home and the meadows of Pixie Hollow.


16. How much can be stored on my Clickables Fairy Friendship Bracelet at a time?

You can touch your bracelet to 30 other Clickables, either charms, friendships or Tink Points . After 30, the bracelet needs to be connected online to make more space and then it can connect with more Clickables. If you press the activation button, connect a Clickable and your bracelet does not flash. but displays a solid light, the bracelet is full. Please connect it online.


17. Is there a limit to the number of Ciickables I can connect with my bracelet?

No, you can use your bracelet an infinite number of times, so click away! The bracelet can only hold 30 at one time, so you will need to connect it online periodically.


18. How do I change the battery in my bracelet?

You can change your bracelet at any time.
a. To use your bracelet away from the computer, please install 1 Lithium (CR2430) battery.
b. Unscrew the battery cover with a Phillips screwdriver.
c. Insert 1 Lithium battery with the positive (+) and negative (-) ends facing the proper direction as indicated in the battery compartment.
d. Replace the cover.


Friends Questions

1. Can I decline friendship invitations after I have touched Clickables Fairy Friendshlp Bracelets?

Yes, when reviewing your Friendship invitations you can choose to Accept Friendship or Decline Friendship.


2. Can I cancel a friendship after It has been accepted?

Yes, to remove a friendship, log into Pixie Hollow and click on your Friends List. Select the name of the Fairy whose friendship you want to break and remove them by selecting the broken heart in her profile.


3. What bonuses do I receive for accepting friendships?

When you accept friendship invitations. your Fairy will receive a special badge in her Leaf Journal in Pixie Hollow. You will earn a badge when you accept 5 friendship invitations. You will earn another badge when you accept 25 frlendshlps Invitations.


4. How many friends can I have?

There is a limit of 300 friends in Pixie Hollow.


5. What happens if my Friends List is full?

If your Friends List is full, you will not be able to accept new Friendship invitations in the Clickables application. You will receive a message asking you to remove friends before you can add new friendships. To make more space in your Friends List. Log into Pixie Hollow and click on your Friends List, select the name of the Fairy whose friendship you want to break and remove them by selecting the broken heart in her profile.


Clickables Jewelry Box

1. What can my Clickables Jewelry Box do?

Your Clickables Fairy Jewelry Box can unlock Clickables Fairy Charms, receive Tink Points from a Clickables Fairy Game and

store your jewelry.


2. How do I set up my Jewelry Box?

a. If the Clickables application is riot installed yet, go to http://www.pixiehollow.go.com/clickables.html to download and install to get started.
b. Plug in your Jewelry Box to your computer with the supplied USB cable.
c. Click Setup Jewelry Box button.
d. When you confirm setup of the Jewelry Box, it will be tied to your Pixie Hollow account


3. How do I connect Clickables Fairy Charms with my Clickables Jewelry Box?

a. Press the activation button on your Jewelry Box. The Jewelry Box will light up. Now, touch the back of the charm to the Clickable sensor to the on the top of your Jewelry Box. Make sure the top two circles of the touch each other. When you hear the sound of Pixie Dust and see the light flash, your charm has been stored.
b. To add another charm, press the activation button. The Jewelry Box will light up. Now, touch the back of the charm to the Clickables sensor on the Jewelry Box.


4. Can I connect with Clickables Fairy Charms when the Jewelry Box is not connected online?

Yes, but you will need to connect the Jewelry Box to the computer and use the Clickables application to unlock the charms. To use your Jewelry Box away from the computer, please install 3 AAA batteries.
a. Unscrew the battery cover with a Phillips screwdriver.
b. Insert 3 AAA batteries with the positive (+) and negative (-) ends facing the proper direction as indicated in the battery compartment.
c. Replace the cover.


5. I touched a Clickables Charm to the Jewelry Box but the music did not play.

Before you touch your Clickables charm to the Jewelry Box, you must press the activation button. Please press the activation button every time before you add a charm. Also, make sure the top two circles of the touch each other. If your Jewelry Box lights up, but music did not play, the Jewelry Box is full and needs to be connected online before storing more Clickables.


6. How do I unlock charms online?

a. Attach your Jewelry Box to your computer with the provided USB cable.
b. If your Clickables application is not open or does not open automatically when you plug in your Jewelry Box, open it by double clicking on the desktop icon.
c.' If you have multiple devices plugged in, choose the Jewelry Box from the screen.
d. Select Add Charms from the menu.
e. Choose the Fairy and which item you are giving to that Fairy.
f. The online item is waiting for your Fairy in her Leaf Journal in Pixie Hollow.
DOW Note : Players should make sure they have room in storage BEFORE loading Charms as items awarded by charms will not appear in full storage areas. Check here to determine item classifications and to make sure storage is sufficient before unlocking charms.

7. What if I try to unlock a Charm I already have

If you already have the item, you will he notified when you try to give that charm to the individual Fairy.


8. Can I touch my Clickables Fairy Game to my Clickables Jewelry Box?

Yes. Press the activation button on your Jewelry Box. Then connect the on your Clickables Fairy Game to the Jewelry Box . When you hear the music, the Tink Points have been transferred from the Game to your Jewelry Box.


9. Can I touch my Clickables Fairy Friendship Bracelet to my Clickables Jewerly Box?

No. To exchange friendships, you must connect two Clickables Fairy Friendship Bracelets together.

10. How many Clickables can my Jewelry Box store?

Your Jewelry Box can hold 30 Clickables, either charms or connections to the Clickables Fairy Game, before it needs to be connected online. After downloading online, you can continue to connect with more Clickables.

Charms Questions

1. Can I share my charms with my friends?

Go tor It! Share your charms with your friends by touching the to her Jewelry Box or Friendship Bracelet. Now you both have the online Item tor your Fairy.


2. How long will It take for my charm item to show up in my inventory in Pixie Hollow?

It is almost immediate. After you unlock your charm item using the Clickables application, log in to Pixie Hollow and you will see your online item in your Leaf Journal.


3. How can I give a charm to all my Fairies?

Select Add Charms using the application and pick the Fairy you want to receive charms. Repeat the step by selecting Add Charms again and pick another Fairy you want to receive charms.


4. How many charms can I collect?

You can purchase 31 charms at your local retailers. Charms are sold In the Clickables Fairy Charms Starter Set, Clickables Fairy Charm Bracelets and Clickables Fairy Charm Sets. To see the full collection, click here.


5. What are the online rewards I receive for collecting charms?

By collecting charms, your Fairy will receive special badges in her Leaf Journal in www.PixieHollow.go.com. Collect all the charms, and you will earn a special badge you can show off to your friends in Pixie Hollow.
DOW Note: Charms also unlock special in game Clickable items.


6. Where can I get charms?

Look for them at local retail stores.

Clickables Fairy Game Questions

1. How can I use my Clickables Fairy Game for items in Pixie Hollow?

Playing games earns you Tink points that can be used to redeem a butterfly. Your butterfly will fly with you around in Pixie Hollow for a limited amount of time.


2. How do I setup my Clickables Fairy Game?

a. If the Clickables application is not installed yet, go to http://www.pixiehollow.go.com/clickables.html to download and install to get started.
b. Attach your Clickables Fairy Game to your computer with the provided USB cable.
c. If your Clickables application is not open or does not open automatically when you plug in your Clickables Fairy game, open it by double clicking on the desktop icon.
d. If you have multiple devices plugged in, choose Clickables Fairy Game In the screen.
e. In the main menu screen, select Set Up Game.
f. When you confirm setup of the Clickables Fairy Game, it will be tied to your account.


3. How do I play the individual games to earn Tink Points?

To find out how to play all the individual games, click here.


4. How can I share Tink Points with friends?

If you want to share your Tink Points with friends, touch your game onto her Clickahles Fairy Friendship Bracelet. The total balance in your bank will be given to your friend. Remember, once you have connected with a friend, the points are removed from your Game and only your friend will receive the amount online.


5. Are there any limits to the amount of points I can earn or give to friends?

No, you can give as many points to your friends at any time you want. The Game holds 99,990 points and then will need to be connected online before you can earn more.


6. How do I redeem my Tink points for a butterfly?

You can redeem Tink points for a butterfly with the Tink points in your Fairy account by choosing the Redeem Tink Points in the main menu.


7. How do I print out my Fairy to display in the cover?

Go to http://www.PixieHollow.go.com/clickabIes.html and select the Print Fairy Portrait. Your Fairy image will be printed at the correct size to fit in the Game's cover.


8. How do I replace the batteries in my Game?

Your Game comes with 3 AAA batteries. To replace, please:
  • Unscrew the battery cover with a Phillips screwdriver ().
  • Insert 3 AAA batteries with the positive (+) and negative (-) ends facing proper direction as indicated in the battery compartment.
  • Replace the cover.


9. My game screen froze. How can I fix it?

  • Please push the reset button on the back of the game with a blunt instrument.

Butterfly Questions

1. What is a butterfly for?

Butterflies are Fairies friends who fly with you in Pixie Hollow for a limited amount of time. Your butterfly will be with your Fairy in Fairy homes and all public meadows. They will not appear in "special" areas like games, crafting areas or shops.


2. How do I get a butterfly?

a. Attach your Clickables Fairy Game to your computer with the provided USB cable.
b. If your Clickables application is not open or does not open automatically when you plug in your Jewelry Box, open it by double clicking on the desktop icon.
c. If you have multiple devices plugged in, choose the Game from the screen.
d. Select Redeem Tink Points from the main menu.
e. Choose the Fairy you want to have the butterfly.
f. Choose which butterfly you would like.
g. Click Next.
h. Click OK on the congratulations screen.
i. Your butterfly will fly with you the next time you go to Pixie Hollow.


3. Can I have more than one butterfly at a time'?

No, each Fairy can only have one butterfly at a time. If you want to change your butterfly, you can use your Tink Points to replace the butterfly you currently have.


4. Does the time I am logged out count as time with my butterfly?

Yes, butterfly time is counted based on calendar time regardless of whether you are in Pixie Hollow or not.


5. What happens to my Fairy if I choose another butterfly Friend before my current butterfly leaves?

If you choose the same butterfly, your time will be extended. If you choose a different butterfly then the one you just selected will replace your current butterfly.


6. I can't see my butterfly flying with me, even though I have time left. Where is it?

Your butterfly is visible in the Fairy homes and all public meadows. They will not appear in special areas like games, crafting areas or shops because Fairy will not fly around in those areas.